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Help with sending an item My deliveries Like us Shop Complaints & claims. Every day, our staff up and down the country work hard to deliver an excellent service. If one of our staff has made a difference for you, we'd love to hear why. While we won't be back in touch with you, we will aim to pass on your message and thanks to the staff in question.
Any request to cancel a Keepsafe must made by the person who submitted the application. It can take up to ten working days for a Keepsafe to be cancelled. You can cancel your Keepsafe at any time. You also have a statutory right to cancel your Keepsafe within 14 calendar days from the day after we send you a confirmation letter or email (this ...
Letter or greeting card - 30g. Standard DL (110mm x 220mm) envelope with 4 sheets of A4 - 44g. CD in bubble envelope - 130g. A4 envelope with 20 sheets of A4 - 160g. Mobile phone in bubble envelope - 180g. DVD in bubble envelope - 190g. 400 page paperback book in bubble envelope - 310g.
Please call us on 03457 777 888 to discuss and arrange the address change. We will require additional identification to support this request, please call us on 03457 950950* to discuss this. * Line are open Monday to Friday 8am to 6pm.
If you purchase your postage online at send.royalmail.com you can get your postage label printed when you drop your parcel off. Once you've received your QR code to your mobile, take it to your Royal Mail Customer Service Point (CSP), usually located at your local Delivery Office or a Post Office branch. They’ll scan the QR code, print the ...
Help with Price Finder. Please use our price finder tool to calculate the cost of sending your parcel or letter. You can also see our current postage prices as a PDF here. If you're ready to send you can pay for and print your postage now using Send an Item with Click & Drop.
Addressing your item. The name and address go on the bottom left corner of the front of the envelope or parcel. Use a clear and easy to read hand writing (or font if you are printing the address). Use a pen or ink that is clear against the colour of the envelope or parcel. Left align the text (no centred or 'stepped' lines).
Royal Mail Print Assist. Royal Mail Print Assist allows you to print your labels instantly as you generate labels in Click & Drop, with no clicks required. With Print Assist, any time you generate a label in Click & Drop, it will print automatically. For this feature to be activated, you will first need to contact our Shipping Support team.
Royal Mail's retail compensation policy for lost items ; Royal Mail's retail compensation policy for damage ; Royal Mail's retail compensation policy for delay ; My item hasn’t arrived yet, what should I do?
To start using Click & Drop, you must enter your company details first, including your main company address and return address. Watch our how-to video to find out how. How to add trading names to Click & Drop - What they are, why they're important and how to manage your trading names in Click & Drop. Trading names are a crucial part of any ...