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If a business doesn't clear up a pattern of complaints, BBB lowers that company's letter grade or puts custom language on its profile to warn the public about the potential problem, McGovern said.
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The Better Business Bureau (BBB) is an American private, 501(c)(6) nonprofit organization founded in 1912. BBB's self-described mission is to focus on advancing marketplace trust, [2] consisting of 92 independently incorporated local BBB organizations in the United States and Canada, coordinated under the International Association of Better Business Bureaus (IABBB) in Arlington, Virginia.
The call and text message records of hundreds of millions of AT&T cellphone customers in mid-to-late 2022 were exposed in a massive data breach, the telecom company revealed Friday.
Customer service is the assistance and advice provided by a company through phone, online chat, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [ 1] but towards the end, the idea of a well-performed service is that of increasing revenues.