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Live chat software enables businesses to communicate with website visitors in real time, answering questions, providing support and guiding them through the customer journey.
If you're considering adding chat to your support channel mix, start your search by reviewing this list of the 11 best live chat software options of 2024.
Discover why live chat is quickly becoming a standard customer support tool and find the best live chat support tools to use this year.
We'll show you self-help options first. Additional help is available if you need it, including live chat with a Microsoft specialist.
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To increase engagement, take advantage of free live chat features such as proactive chat, rich messaging, interactive messaging replies, and embedded support—these make self-service easier and provide a high level of personalized support.
Live chat support is a way for customers to get help through instant messaging platforms. It happens on a 1:1 level, often via a company’s website. Live chat can take a few forms. For example, it can be a proactive chat pop-up— think of a chat box appearing on your screen and asking if you need help.
Customer Service using LiveChat - the fastest way to provide customer support on your website. Plus, 7 awesome tips to improve your customer service!
Live chat software allows a customer conversation to happen in real time on a business’s website, mobile app, or messaging channels like Messenger, WhatsApp, and Slack. Customers can quickly get help using the channels they like the most, leading to a positive customer experience (CX).
Live chat software is a service that allows customers to message, or “chat” with support staff or sales agents in real-time from their device while they’re on your website. Companies utilize a chat window where customers and representatives can interact with each other via instant message.