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Customer service is the assistance and advice provided by a company to its customers. Learn about different types of customer service, such as in-person, online, automated, and AI-based, and how to measure customer satisfaction and loyalty.
Learn about the history, types and features of CRM systems, which are used to manage interactions with customers across different channels and platforms. Find out how CRM can help businesses improve customer satisfaction, loyalty and sales growth.
KKN is a concept of linking academic study with community service in Indonesia. It is one of the threefold responsibilities of higher education institutions, along with teaching and research.
Conversation is interactive communication between two or more people, involving social skills, etiquette, and rules. Learn about the different types, functions, and aspects of conversation, such as banter, discussion, subject, and narcissism.
Course content typically includes greeting the customer (either by phone or in person), questioning to understand the customer’s need or problem, listening, confirming understanding, responding with value, using positive language, eliminating jargon, concluding the phone or face-to-face interaction, dealing with angry customers, and the importance of body language and tone of voice.
Indonesian is a standardized variety of Malay, an Austronesian language that has been used as a lingua franca in the Indonesian archipelago for centuries. It is the official and national language of Indonesia, with over 300 million speakers, and has been influenced by various regional and foreign languages.
Learn about the role, skills, and salary of customer service representatives (CSRs), who interact with customers to handle complaints, process orders, and provide information. CSRs may work in call centers, retail, or online platforms.
Learn about the definition, scope and skills of customer support, a range of services to assist customers in using a product. Find out how to offer web-based assistance via phone, email, chat and other tools.