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We power the lives of our customers and the vitality of our communities. See how we’re building a smarter, cleaner, more reliable energy future.
Choose from a variety of billing and payment options designed to make paying your Duke Energy bill simple, secure and convenient.
Register for My Account and then sign in to view your bill and payment history, choose how and when to pay, track your energy usage and manage your account.
How to Get Started. Register for My Account to conveniently access and manage your account from your desktop, tablet or mobile device. It's easy -- just sign in to view your bill, choose how and when to pay, track your usage and more. Do more, on the go!
Sign in or pay your Duke Energy bill as a guest using credit card, debit card or bank account. Making an online payment is simple, secure & convenient.
Visit the Duke Energy customer service page for contact information including customer service phone numbers, mailing address & many self-service options.
View current power outages in your area, estimated times of restoration or report an outage from the Duke Energy outage map.
Email/Username. Password. Need help signing in?
Start, Stop & Move. Not sure who your energy provider is? Check if it's Duke Energy. Start Service. Need to Start Service at a new location? Click Start Service to set up your new account. Stop Service. Need to Stop Service at your location? Click Stop Service to complete your request. Move Service.
Duke Energy Progress today asked North Carolina regulators to review its rates as the company continues to strengthen the electricity grid, reducing power outages for customers and facilitating a clean, secure energy future in a manner that supports economic development across the state.