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Customer experience. Customer experience, sometimes abbreviated to CX, is the totality of cognitive, affective, sensory, and behavioral customer responses during all stages of the consumption process including pre-purchase, consumption, and post-purchase stages. [1] [2] [3]
e. Consumer behaviour is the study of individuals, groups, or organisations and all the activities associated with the purchase, use and disposal of goods and services. Consumer behaviour consists of how the consumer 's emotions, attitudes, and preferences affect buying behaviour. Consumer behaviour emerged in the 1940–1950s as a distinct sub ...
Mirroring is the behavior in which one person subconsciously imitates the gesture, speech pattern, or attitude of another. [1] Mirroring often occurs in social situations, particularly in the company of close friends or family, often going unnoticed by both parties. The concept often affects other individuals' notions about the individual that ...
Perception (from Latin perceptio 'gathering, receiving') is the organization, identification, and interpretation of sensory information in order to represent and understand the presented information or environment. [2] All perception involves signals that go through the nervous system, which in turn result from physical or chemical stimulation ...
e. A community of practice ( CoP) is a group of people who "share a concern or a passion for something they do and learn how to do it better as they interact regularly". [ 1] The concept was first proposed by cognitive anthropologist Jean Lave and educational theorist Etienne Wenger in their 1991 book Situated Learning ( Lave & Wenger 1991 ).
Agency (psychology) The first half of the topic of agency deals with the behavioral sense, or outward expressive evidence thereof. In behavioral psychology, agents are goal-directed entities that are able to monitor their environment to select and perform efficient means-ends actions that are available in a given situation to achieve an ...
Heuristic (psychology) Heuristics (from Ancient Greek εὑρίσκω, heurískō, "I find, discover") is the process by which humans use mental shortcuts to arrive at decisions. Heuristics are simple strategies that humans, animals, [1] [2] [3] organizations, [4] and even machines [5] use to quickly form judgments, make decisions, and find ...
Psychology portal. v. t. e. Positive psychology is a field of psychological theory and research of optimal human functioning of people, groups, and institutions. [ 1 ][ 2 ] It studies "positive subjective experience, positive individual traits, and positive institutions... it aims to improve quality of life ." [ 3 ]