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Learn about the history, types and features of CRM systems, which are used to manage interactions with customers across different channels and platforms. Find out how CRM can help businesses improve customer satisfaction, loyalty and sales growth.
Learn about the definition, scope and skills of customer support, a range of services to assist customers in using a product. Find out how to offer web-based assistance via phone, email, chat and other tools.
Customer service is the assistance and advice provided by a company to its customers. Learn about different types of customer service, such as in-person, online, automated, and AI-based, and how to measure customer satisfaction and loyalty.
Technical support is a customer service that advises and assists users with technical products. It can be done online, by phone, or through chat, and it can be outsourced or in-house. Learn about the different tiers of technical support and their roles and responsibilities.
Zendesk is a Danish-American company that provides software-as-a-service products for customer support, sales, and other customer communications. Founded in 2007 in Copenhagen, it moved to San Francisco in 2009 and went public in 2014, and was acquired by a group of investors in 2022.
Learn what a web server is, how it works, and how it evolved from the first web server at CERN to the current web servers that run on various platforms and protocols. Find out the differences between static and dynamic content, and the applications of web servers beyond web browsing.
LiveChat is a web-based software that offers online chat, help desk, web analytics and ticketing system for customer service and online sales. It was launched in 2002 and is available in 41 languages and 48 countries.
A web service is a software system that supports interoperable machine-to-machine interaction over a network, using XML, SOAP, WSDL and UDDI standards. Learn about the different types of web services, such as REST, AJAX, JSON-RPC, and how they are used in web applications and APIs.