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A best practice is a method or technique that has been generally accepted as superior to alternatives because it tends to produce superior results. Best practices are used to achieve quality as an alternative to mandatory standards. Best practices can be based on self-assessment or benchmarking. [ 1] Best practice is a feature of accredited ...
Category. v. t. e. Knowledge management ( KM) is the collection of methods relating to creating, sharing, using and managing the knowledge and information of an organization. [ 1] It refers to a multidisciplinary approach to achieve organizational objectives by making the best use of knowledge. [ 2] An established discipline since 1991, [ 3] KM ...
Computer-supported cooperative work ( CSCW) is the study of how people utilize technology collaboratively, often towards a shared goal. CSCW addresses how computer systems can support collaborative activity and coordination. [1] More specifically, the field of CSCW seeks to analyze and draw connections between currently understood human ...
A Gantt chart is a type of bar chart [4] [5] that illustrates a project schedule. [6] This chart lists the tasks to be performed on the vertical axis, and time intervals on the horizontal axis. [4] [7] The width of the horizontal bars in the graph shows the duration of each activity. [7] [8] Gantt charts illustrate the start and finish dates of ...
Contact-center automation, CCA, the practice of having an integrated system that coordinates contacts between an organization and the public, is designed to reduce the repetitive and tedious parts of a contact center agent's job. Automation prevents this by having pre-recorded audio messages that help customers solve their problems.
Agile software development is an umbrella term for approaches to developing software that reflect the values and principles agreed upon by The Agile Alliance, a group of 17 software practitioners in 2001. [ 1] As documented in their Manifesto for Agile Software Development the practitioners value: [ 2] Individuals and interactions over ...
SWOT analysis (or SWOT matrix) is a strategic planning and strategic management technique used to help a person or organization identify Strengths, Weaknesses, Opportunities, and Threats related to business competition or project planning.
Coding best practices. Coding best practices or programming best practices are a set of informal, sometimes personal, rules ( best practices) that many software developers, in computer programming follow to improve software quality. [ 1] Many computer programs require being robust and reliable for long periods of time, [ 2] so any rules need to ...