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Vendor performance evaluation requires three elements: a vendor roster based on value to your organization; a system to track performance against metrics and service level agreement; and the utilization of a strategic ranking system.
The ultimate goal of vendor performance management (VPM) is to identify areas of improvement for both you and your suppliers. Learn expert-tested advice on how to use data and tools to improve quality, delivery, and return on investment (ROI).
Vendor scorecard metrics are measurable statistics that provide hard data about a supplier’s performance. Whether you are comparing prospective vendors or evaluating current suppliers, you can capture and use this information to quantify and simplify your evaluation and decision-making processes.
Look into quality processes that the vendor employs, such as total quality management (TQM), or quality control measures to quantify the standard of output. When it is essential in your business, verify that potential partners adhere to standards relevant to their business (and yours).
To help streamline your vendor management process, below you’ll find a variety of free vendor forms and templates. Template format options include Microsoft Excel and Word as well as PDF forms. You can customize and print all of the templates, and all are free to download.
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Included on this page, you’ll learn which vendor types pose a greater or lesser risk of a data breach, how to securely share vendor RFP and other data files, and how to build a vendor risk assessment and management team.
Determine if the supplier will be able to deliver high levels of quality and service throughout the life of the contract. One indicator of customer focus is whether or not the supplier has a dedicated account manager or team of experts who can answer questions or service needs.
Do any smartsheet users have an existing template on their smartsheet account for Supplier/Vendor Performance or Evaluation, preferably with pre defined criteria, and pre formatted score chart and graphs?
Included on this page, you'll find vendor onboarding best practices, 7 mistakes to avoid in vendor onboarding, a vendor contract checklist, vendor onboarding workflows for continuous improvement, and details on understanding and selecting vendor onboarding software.