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A service-level agreement is an agreement between two or more parties, where one is the customer and the others are service providers. This can be a legally binding formal or an informal "contract" (for example, internal department relationships). The agreement may involve separate organizations or different teams within one organization.
Service Assurance Agent. IP SLA (Internet Protocol Service Level Agreement) is an active computer network measurement technology that was initially developed by Cisco Systems. IP SLA was previously known as Service Assurance Agent (SAA) or Response Time Reporter (RTR). IP SLA is used to track network performance like latency, ping response, and ...
The Global Industry Classification Standard ( GICS) is an industry taxonomy developed in 1999 by MSCI and Standard & Poor's (S&P) for use by the global financial community. The GICS structure consists of 11 sectors, 25 industry groups, 74 industries and 163 sub-industries [ 1] into which S&P has categorized all major public companies.
Service level. Service level measures the performance of a system, service or supply. Certain goals are defined and the service level gives the percentage to which those goals should be achieved. Examples of service level: Percentage of calls answered in a call center. Percentage of customers waiting less than a given fixed time.
Software-defined data center. Software-defined data center ( SDDC; also: virtual data center, VDC) is a marketing term that extends virtualization concepts such as abstraction, pooling, and automation to all data center resources and services to achieve IT as a service (ITaaS). [1] In a software-defined data center, "all elements of the ...
By David Shepardson. WASHINGTON (Reuters) -A U.S. appeals court blocked on Monday the U.S. Transportation Department's new rule on upfront disclosure of airline fees pending a full review of the ...
A service-level objective (SLO), as per the O'Reilly Site Reliability Engineering book, is a "target value or range of values for a service level that is measured by an SLI." [1] An SLO is a key element of a service-level agreement (SLA) between a service provider and a customer. SLOs are agreed upon as a means of measuring the performance of ...
Infrastructure as code. Infrastructure as code ( IaC) is the process of managing and provisioning computer data center resources through machine-readable definition files, rather than physical hardware configuration or interactive configuration tools. [ 1] The IT infrastructure managed by this process comprises both physical equipment, such as ...